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When you are reporting a claim, be sure to have your policy number. You will want to have a pen and paper so that you can note your claim number and other important information. If you are reporting a theft or vandalism loss, and you have a copy of your police report, have that available as well.
After a loss occurs, you may report a claim via our online Customer Service Center by selecting the option "Claims Request Options - Reporting a New Claim" and following the page instructions.
To report a claim by phone, call our Claims Department at 1-800-927-2142 for assistance.
If you need emergency services, such as water extraction after a pipe break in your home, please advise us right away so that we may assist you in getting the services you need.
If you have a claims emergency after hours, such as a fire or large water loss, please call our 24-hour Emergency Claims Line at 1-866-926-2142.
Once your claim is reported to us, an adjuster will be assigned and will contact you within one business day. Your adjuster will explain the claim process to you. In addition, you may check the claim status via our online Customer Service Center.
Once a claim is reported, you will hear from an assigned claim representative ("adjuster") within one business day. Your adjuster will explain the process and assist you in resolving the claim.
This is dependent upon the type of claim and what is involved in bringing it to resolution. Some claims can be resolved within days but others can take longer. By working with us, you can keep the process moving so that it´s resolved as soon as possible.
To report a claim, you can use our online Customer Service Center Select "report a claim" and provide as much information as possible.
Please include your name, policy number, and contact phone number on all faxes.
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